At NAGAWOOD LLC, we want to ensure your shopping experience is as smooth and informed as possible. Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, please reach out to us at fanatu.us@gmail.com or call +84888003345.
General Questions
What products does NAGAWOOD LLC offer?
We specialize in high-quality wooden décor, including clocks, pen holders, bookshelves, music boxes, and other handcrafted items designed to enhance your home or office.
Where is NAGAWOOD LLC located?
We are proudly based in Sheridan, Wyoming, at 30 N Gould St #52528, Sheridan, WY 82801, USA.
Do you ship internationally?
Yes! We ship across the United States and to many countries worldwide. Please refer to our Shipping Policy for more details.
Product Questions
Are your products made from sustainable materials?
Absolutely. We use premium, sustainably sourced wood to craft our products, ensuring both quality and environmental responsibility.
Can I customize a product?
At this time, we offer a curated selection of designs. For special requests, please contact us at fanatu.us@gmail.com to discuss potential options.
Order and Payment Questions
What payment methods do you accept?
We accept payments via Stripe, including credit/debit cards, Apple Pay, and Google Pay. See our Payment Methods page for more information.
Is my payment information secure?
Yes, we use Stripe, a highly secure payment platform with advanced encryption to protect your data. Learn more on our Payment Methods page.
Shipping and Delivery
How long will it take to receive my order?
Shipping times vary based on your location. Please visit our Shipping Policy for estimated delivery times and tracking information.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email to monitor its progress.
Returns and Refunds
What is your return policy?
We offer a hassle-free return policy. If you’re not satisfied, you can return eligible items within 30 days. See our Refund and Return Policy for details.
How do I request a refund?
To initiate a refund, contact us at fanatu.us@gmail.com with your order details. Refunds are processed quickly via Stripe. Refer to our Refund and Return Policy for more information.
Other Questions
How can I contact customer support?
You can reach us via email at fanatu.us@gmail.com, by phone at +84888003345, or through our Contact Us page.
Do you offer wholesale pricing?
For wholesale inquiries, please email us at fanatu.us@gmail.com with your business details, and we’ll get back to you promptly.
Still have questions? We’re here to help! Contact our friendly team at fanatu.us@gmail.com or call +84888003345, and we’ll ensure you have all the information you need.