At NAGAWOOD LLC, your satisfaction is our top priority. We are committed to delivering high-quality wooden décor, clocks, pen holders, bookshelves, and music boxes that meet your expectations. If, for any reason, you’re not completely satisfied with your purchase, our hassle-free refund and return policy ensures a smooth resolution. Below are the details of our policy.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, in its original condition, and in its original packaging.
  • The return request must be made within 30 days of receiving your order.
  • The item must not be a custom-made or personalized product, as these are non-returnable unless defective.

How to Initiate a Return

  1. Contact Us: Email us at fanatu.us@gmail.com or call +84888003345 with your order number and reason for the return. We’ll provide you with a Return Authorization Number (RAN) and shipping instructions.
  2. Package the Item: Securely pack the item in its original packaging, including all accessories and documentation. Include the RAN in the package.
  3. Ship the Item: Send the package to our return address: NAGAWOOD LLC, 30 N Gould St #52528, Sheridan, WY 82801, USA. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection and Refund: Once we receive and inspect the returned item, we’ll notify you via email about the approval of your refund. Refunds are processed within 5–7 business days via Stripe to your original payment method.

Refunds

  • Full Refunds: Issued for eligible returns received in original condition within 30 days.
  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receipt. We’ll cover return shipping costs and provide a full refund or replacement, based on your preference.
  • Non-Refundable Items: Custom-made or personalized items are non-refundable unless defective. Shipping fees are non-refundable unless the return is due to our error.
  • Processing Time: Refunds are processed quickly via Stripe, and funds typically appear in your account within 5–10 business days, depending on your bank or payment provider.

Exchanges

If you’d like to exchange an item for a different product or variant, please contact us at fanatu.us@gmail.com to arrange the return and place a new order. Exchanges are subject to product availability.

International Returns

For international orders, customers are responsible for return shipping costs and any applicable customs or duties fees. Please ensure the item is shipped with proper documentation to avoid delays. Refunds will be processed once the item is received and inspected.

Questions?

If you have any questions about our refund and return policy, our friendly team is here to help. Reach out to us at fanatu.us@gmail.com, call +84888003345, or visit our Contact Us page. We’re dedicated to ensuring your experience with NAGAWOOD LLC is exceptional.

Shop confidently at nagawood.shop, knowing we stand behind our products with a customer-first return policy. Thank you for choosing NAGAWOOD LLC.