At NAGAWOOD LLC, we are committed to delivering your order promptly and securely, whether you’re in the United States or anywhere. around the world. Below is our shipping policy to ensure you have all the information needed for a seamless shopping experience.

Shipping Locations

We proudly ship to all 50 states in the USA and to most countries internationally. If you’re unsure whether we ship to your location, please contact us at fanatu.us@gmail.com or +84888003345.

Shipping Costs

Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method. We strive to keep shipping costs competitive, and you’ll see a clear breakdown of fees before finalizing your purchase.

Processing Time

  • Order Processing: All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment confirmation.
  • Custom-Made Items: Some products may require additional processing time. This will be noted on the product page and in your order confirmation.

Shipping Times

Estimated delivery times vary by destination:

  • United States: 3–7 business days for standard shipping, depending on your location.
  • International: 5–20 business days, depending on the destination country and customs processing.
  • Exact delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances. We’ll provide a tracking number once your order ships.

Tracking Your Order

Once your order is dispatched, you’ll receive an email with a tracking number and a link to monitor your shipment’s progress. If you don’t receive tracking details within 48 hours of shipping, contact us at fanatu.us@gmail.com.

International Shipping

  • Customs and Duties: International customers are responsible for any applicable customs duties, taxes, or fees imposed by their country. These are not included in our shipping costs.
  • Delays: International shipments may experience delays due to customs processing. We recommend checking with your local customs office for details.
  • Documentation: We provide all necessary shipping documentation to facilitate smooth delivery, but please ensure your shipping address is accurate to avoid issues.

Lost or Damaged Shipments

  • Damaged Items: If your order arrives damaged, contact us within 7 days of receipt with photos of the damage. We’ll arrange a replacement or refund per our Refund and Return Policy.
  • Lost Shipments: If your order doesn’t arrive within the estimated timeframe, contact us, and we’ll investigate with the carrier. Refunds or replacements may be issued if the shipment is confirmed lost.

Shipping Restrictions

Some products may be subject to shipping restrictions due to size, weight, or international regulations. If this applies to your order, we’ll notify you promptly.

Contact Us

For any shipping-related questions, reach out to our team at fanatu.us@gmail.com, call +84888003345, or visit our Contact Us page. We’re here to ensure your order arrives safely and on time.

Shop now at nagawood.shop and let us bring our handcrafted wooden décor to your doorstep, wherever you are. Thank you for choosing NAGAWOOD LLC.